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Warranty Policy
ABLEREX
For ABLEREX brand products, we have the support of the factory through the service center located at Calle 69 Bis No 14-76 Offices 403 and 404 Building Panorama in Bogotá DC. You can also communicate through:
- National Line: (+57) 1 347 5576
- Mobile/WhatsApp: (314) 251 2321
- Web Page: https://www.casablerex.com.co/
ADATA
To process the guarantee of ADATA brand products, the client must send an email to atencion.cliente@sed.international with a copy to fabio.estupinan@sed.international informing:
- Sales Invoice
- Product serial
- Failure of the product submitted for verification
Once the information is received and verified, a response will be given via email.
ARUBA - HPE
For ARUBA o HPE the warranty process must be done directly with the manufacturer through this phone number 01-800-051-7127
BARCO
For BARCO products,the guarantee procedure must be carried out directly with the manufacturer through its website under the option "Warranty Information"
https://www.barco.com/es/support#contactsupport_logticket_tile
BENQ
For the warranty procedure for BENQ products, it must be managed directly with the manufacturer through the helpline 1-707-5978 or writing to the email preguntame.la@benq.com For more information: https://www.benq.com/es-co/support/downloads-faq/products/projector/w1070plus/warranty.html Technical support: (55) 1297-0575
CAIXUN
For the attention of CAIXUN guarantees, the following modalities are available:
- Attention in stores in the main cities where the store receives televisions, to be diagnosed and repaired on site.
- Home care for televisions of 50 inches or higher and in major cities the technician will travel to the customer's home.
- Service center in different cities will receive televisions at authorized service centers.
- Collection and return of the television to remote cities where there is no technician available or where the movement of the same is complex
Regardless of the modality, the user of the television will be attended through a telephone line where a solution to the problem will be sought.
- National Service Line: 01 800 518 52 10
- Email: servicio-el@compuspar.com.co
D-LINK
The D-LINK warranty procedures must be managed directly with the manufacturer through the website: https://la.dlink.com/co/soporte/.
In cases of DOA (internal equipment failure), you must report to the emails atencion.cliente@sed.international and fabio.estupinan@sed.international within a period of no more than 15 calendar days that will be counted from the date of the bill of sale
DELL
For the attention of guarantees of DELL products, the following modalities are available:
- DOA processes (internal equipment failure) are handled directly through SED International de Colombia. It must be reported within a period of no more than 8 calendar days that will be counted from the date of the sales invoice. To generate a DOA case number, the customer must contact the DELL support line 018009155704, where they will generate a DOA case number. This number must be sent together with the part and serial number of the product to the email fabio.estupinan@sed.international for verification and authorization of exchange or refund of money by this means.
- Warranty process outside the DOA period (more than 8 days): The customer can contact the DELL support line 018009155704, where they will generate a repair case number and will be directed to a Service Center for warranty attention.
EPSON
The warranty process for EPSON products must be carried out directly with the manufacturer, through the support line 01800915235 - 5235000.
For the DOA process (internal equipment failure) with the factory, the information must be sent to the email smaylproductosyservicios@gmail.com with copy to the emails of atencion.cliente@sed.international and fabio.estupinan@sed.international.
EXCLUSIV
For the attention of EXCLUSIV guarantees, the following modalities are available:
- Attention in stores in the main cities where the store receives televisions, to be diagnosed and repaired on site.
- Home care for televisions of 50 inches or higher and in major cities the technician will travel to the customer's home.
- Service center in different cities will receive televisions at authorized service centers.
- Collection and return of the television to remote cities where there is no technician available or where the movement of the same is complex.
Regardless of the modality, the user of the television will be attended through a telephone line where a solution to the problem will be sought.
- National Service Line: 01 800 518 52 10
- Email: servicio-el@compuspar.com.co
HEWLETT PACKARD
The warranty process for HEWLETT PACKARD brand products is done as follows:
- When the customer receives the damaged or non-working product, the customer has up to 15 calendar days after the sale to contact the HP support line 018000517127, where they will generate a DOA case number. Once the case number has been generated, it must be sent to the email customer service@sed.international together with the invoice, the part number and the serial number to carry out verification and change authorization.
- When the product generates failures after 15 calendar days of having been purchased, the customer must contact the HP support line 018000514746, where they will generate a repair case number and direct it to a Service Center for attention of your warranty.
HISENSE
For HISENSE products, we have the support of the factory through these communication channels:
- Attention line: 018000 7522558
- Email: serviciocolombia@hisense.com
LENOVO
The warranty procedure for LENOVO products is done as follows:
- DOA processes (internal equipment failure) are handled directly through SED International de Colombia. It must be reported within a period of no more than 8 calendar days that will be counted from the date of the sales invoice. To generate a DOA case number, the customer must contact the LENOVO support line 018009123021, where they will generate a DOA case number. This number must be sent along with the part and serial number of the product to the email sac@sed.international for verification and authorization of exchange or refund of money by this means.
- Warranty process outside the DOA period (more than 8 days): The customer can contact the LENOVO support line 018009123021, where they will generate a repair case number and will be directed to a Service Center for warranty attention.
LG
The warranty procedure for LG products must be carried out directly with the manufacturer through the LG support line 018000 910683.
MICROSOFT
The warranty procedure for MICROSOFT products must be carried out directly with the manufacturer through the following support lines:
- Colombia: 1 580 4451
- Long distance: +1 305 418 9143
NINTENDO
The warranty procedure for NINTENDO products must be carried out directly with the manufacturer through the support line in Bogotá 7435027.
In case of not receiving a solution to the request, all 1-year warranty procedures from the invoice date must be reported directly to SED at maria.solorzano@sed.international for proper follow-up and escalation. The serial number of the unit and purchase invoice must be reported to SED.
PANASONIC
The guarantee procedure for PANASONIC products must be carried out directly with the Authorized Service Centers nationwide, where attention will be given to all products corresponding to video and audio, computers and large electrical appliances.
In this link you will find the frequently asked questions box http://www.csportal.panasonic-la.com/sys/pub/FAQ.aspx, where you can previously check if there is a solution for the failure of the purchased product. Otherwise, you must contact the authorized service centers nationwide, according to the city where you are at.
PERFECT CHOICE
The products of PERFECT CHOICE have a 3-month guarantee. In case of presenting any functionality failure, you must notify the email sac@sed.international and request the change of it for one of similar characteristics; If at the time of requesting change the product is not available in inventory, you will be notified to the email registered on our website and the return of the money to your account will be authorized, for which you must send to the email: mario.silva@sed.international the bank certificate of the account to which the refund must be made and it will take 5 business days for the payment to be reflected in your account.
PLAYSTATION
The guarantees are processed directly with the manufacturer and support on the page: https://www.sony-latin.com/es/electronics/support
QPCOM
The warranty process for QPCOM products must be carried out directly with the manufacturer through the QPCOM support line 4926410 Extension 102.
RICOH
The guarantee process for RICOH products must be done through the following national support line 01 800 012 9757. If you do not get a response, you must escalate to the emails atencion.cliente@sed.international and fabio. estupinan@sed.international to give instructions and support with management.
RITTAL
RITTAL grants the customer a "Manufacturer's Warranty" for a period of 12 months from the date of delivery, for which the following information should be sent to the email service@rittal.com.co:
- Images of the component or equipment subject to the claim
- Identifiable serial data plate of the equipment and date of manufacture.
- Installation date.
- Name of the certified technician who performed the installation.
- Name and mobile number of customer contact.
- Description of equipment or component failure.
SAMSUNG
The warranty procedure for SAMSUNG products must be carried out directly with the manufacturer through the Samsung support lines 6001272 - 018000112112 or by dialing #726 from a cell phone.
TRIPPLITE
TRIPPLITE products are backed by the factory, through the guarantee management and processing center in Bogotá, by calling 893 7633 and 893 3428 in Bogotá, national free line 01 8000 122 333 or writing to the email servicio-tripplite@compuspar.com.co.
VERTIV
The guarantee process must be done directly with the manufacturer through the helpline 01800 12 55 27 or by e-mail calidad.cliente@vertiv.com.
XBOX
The guarantee process must be done directly with the manufacturer through the service line 01-800-912-1830.
XPG
To process the warranty of XPG products, the client must send an email to atencion.cliente@sed.international with a copy to fabio.estupinan@sed.international informing the sales invoice, serial number and the fault presented for verification and answer. Once this information is received and verified, a response will be given via email.
The guarantee may not apply, when:
- The equipment presents abuse, accident, natural catastrophes or use other than indicated in the operating instructions. Example: Use in poor environmental conditions, installation and / or poor programming of the product.
- Present damage caused by voltage fluctuations of the electric power or atmospheric electric discharges.
- The product has been opened or manipulated by personnel not authorized by the brand.
- Damages caused by the adaptation and installation of non-genuine parts or accessories, not authorized by the brand.
- Damages caused by insects or rodents.
- Damages caused by lack of care with the product or external factors (oxidation, discoloration, scratches, excess dust, blows, breakage of furniture or exterior cabinet).
- The product does not have a manufacturing serial number or it has been altered.
- The equipment is subjected to over saturation of work. Example: Rental of washing machines.If the product is intervened or manipulated by a third party or an unauthorized technician, this will cause the loss of the product warranty.
- The screen has less than (5) defective pixels.
- If the warranty is required outside the national territory where the Hardware product was acquired.
- The warranty seal is broken.
